Frequently Asked Questions
Credit Card Payment
How do I pay?
ePetDrugs.com accepts payment through all major credit cards, including VISA, MasterCard American Express, Discover and we also accept PayPal.
Is it safe?
Yes, it is. We understand that when you shop online, you need to be certain your personal information will be secure. At ePetDrugs.com, we take safeguarding your personal information very seriously.
Using only the most up-to-date and innovative technology, we have developed policies to help you fight credit card fraud.
How else do we make sure it's safe?
1) ePetDrugs is a Yahoo store. So we process all the transactions through Yahoo's industry-standard Secure Sockets Layer (SSL) technology and 128-bit encryption.
2) To provide an extra peace-of-mind, ePetDrugs does not save credit card information in our databases at any time.
To ensure that your order is processed as efficiently as possible, take a moment to review the following:
* Terms of payment are at ePetDrugs discretion and are agreed to when an order is placed. ePetDrugs will charge credit cards upon submission of order. ePetDrugs will send you an invoice with your order.
* ePetDrugs reserves the right to refuse an order and refund the purchase price if the particulars of the order do not satisfy our purchase and delivery conditions. PLEASE NOTE, ePetDrugs is not responsible for any fluctuation in the exchange rate if a non-US credit card is used.
* The cardholder must be the one who places the order. An order cannot be placed on behalf of anyone else.
* If you are using a company card, your name must also be listed as a cardholder on the account.
* In order to best protect our customers, ePetDrugs will verify that all billing addresses match the address listed as the primary address for the cardholder.
Placing a Regular Order
It's so easy! Here are the 5 simple steps to place an order with ePetDrugs:
1. Find the product/medicine that interests you:
There are many ways to find the ePetDrugs product
* Browse through the product categories.
* Use the search tool to find a specific product.
* Check out our new products and top sellers.
2. Add to cart
Once you've made your selection, click on the "add to cart" button and your selected item will be added to your shopping cart.
3. Shopping Cart
Enter the quantity of the items that you would like to purchase and click on "checkout" button.
4. Checkout
Go through the step-by-step through the secure and simple ePetDrugs/Yahoo checkout process. Our return policy gives you extra peace-of-mind when buying from ePetDrugs.com
Sit back and wait! Your product will be delivered right to your door.
If you have any problems during this process, do not hesitate to contact us at sales@epetdrugs.com, we will be more than happy to assist you.
